Cost keeps many people from starting care. Two Dallas County organizations describe sliding fees or fee waivers. Here is what their own pages say.
By the Exsura Team · October 17, 2026
Metrocare says it “helps Dallas County residents access compassionate mental health services, regardless of their ability to pay.” Its services cover adults, and also children and teens.
Dallas County Health and Human Services describes NTBHA as a Certified Community Behavioral Health Clinic that helps connect individuals with mental health or substance use providers. It serves children and adults 3 and older.
The county page says NTBHA “will reduce or waive fees for those experiencing financial hardship.” NTBHA’s website is ntbha.org. Metrocare lists an NTBHA crisis hotline at (866) 260-8000.
Metrocare says free care is not guaranteed and depends on a financial assessment. The Dallas County page does not list a phone number for NTBHA, so use its website or the crisis number above. Fees, eligibility and phone numbers can change, so confirm when you call.
If you are in crisis, call or text 988 any time. If someone is in immediate physical danger, such as a suicide attempt in progress or a suspected overdose, call 911. See 988 vs 911: when to call which and our crisis hotlines page. For a wider directory, see free mental health resources in DFW.
If money stress is part of what you are carrying, the City of Dallas offers free coaching. See how the Financial Empowerment Center works.
No. Metrocare says you do not need a referral to get started. You can contact it directly by phone or through its Connect Center Hub.
Metrocare offers self-pay on a sliding fee scale, and uninsured people may get reduced-cost or no-cost care after a financial assessment. Free care is not guaranteed.
Dallas County describes NTBHA as a Certified Community Behavioral Health Clinic that connects people with mental health or substance use providers, for children and adults 3 and older, and says it will reduce or waive fees for those in financial hardship.
Sources last checked October 17, 2026. This article is general education, not financial, legal or medical advice. Rules, fees and programs change, so confirm details with the organization before you act.
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